PC Data Backups' Knowledge Base

• Advantages & Features
• What are the advantages of online backups versus local backups?
• Can PC Data Backups software remind me to back up before I turn my PC off?
• How can I run a manual backup and then have my computer shut down when the backup is finished?
• How can PC Data Backups help me when installing Windows XP Service Pack 2?
• How does my current backup system compare with PC Data Backups?
• My DNS is down; will PC Data Backups software still work?
• What are the disadvantages of CD-Rs and CD-RWs?
• What are the disadvantages of external or portable hard drives?
• What are the disadvantages of Jazz Drives?
• What are the disadvantages of mirrored or RAID systems?
• What are the disadvantages of tape drives?
• What are the disadvantages of Zip Drives?
• What features does PC Data Backups have?
• A scheduled backup did not occur or complete. What should I do?
• Can I back up my music files (.mp3, .wma, etc.)?
• Can I use my computer while PC Data Backups is backing up?
• Do I need to leave my computer on for automatic backups to occur?
• How can I copy files from computers over a network?
• Will Remote Data Backup work with Windows Vista?

• How do I ...?
• Can I back up ACT 7.0?
• Can I share my PC Data Backups folder?
• Can I view my backup logs from another location?
• How can I assure that critical open files are backed up?
• How can I backup more than 30GB of data?
• How can I be sure that my data is kept safe?
• How can I create a customized shortcut to automatically run a backup?
• How can I force workstations off of a server before backing up?
• How can I restore my Outlook .pst files?
• How can I run an automatic backup and have my computer shut down when the backup is finished?
• How can I run automated backups using AOL as my ISP?
• How can I see how much disk space a disk or folder is using?
• How can I use the Windows Backup Utility to back up Microsoft Exchange and other open files?
• How can I verfiy that my Microsoft Outlook has been setup correctly to work with PC Data Backups?
• How do I back up a Microsoft Access database?
• How do I back up and restore a MySQL database?
• How do I back up Microsoft SQL Server?
• How do I back up Peachtree?
• How do I backup and restore my ACT! 2005 database?
• How do I backup QuickBooks and QuickBooks professional?
• How do I configure my AOL firewall to work with PC Data Backups?
• How do I configure PC Data Backups to work with my modem?
• How do I determine how much data I am currently backing up?
• How do I find and deselect files or folders?
• How do I find and deselect unwanted files from backup?
• How do I find my PC Data Backups account number and encryption key?
• How do I force a database rebuild?
• How do I include or exclude types of files?
• How do I install the mapped drive version of the software?
• How do I recover my e-mail?
• How do I switch from Full backup to Manual selection?
• How do I use PC Data Backups help files?
• How much data can I back up?
• How often can I back up?
• How should I configure my Outlook to ensure that my e-mail gets backed up?
• I am installing PC Data Backups remotely, how can I print a copy of the encryption key?
• I am using the mapped drive version, but I can’t see my network drives. Can you help?
• I installed PC Data Backups, ran a backup, then a test restore, why did it fail?
• I would like to get my data on DVD. What does PC Data Backups charge for archive services?
• My account is full. How can I reduce my account space usage?
• My backups are not happening at the time I want them to - what could be wrong?
• My Outlook PST file failed to restore, what should I do?
• Some files were not backed up. What should I do?
• What does this error mean - Could not connect: Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)?
• What does this error message mean: During your last backup, you used a newer version of this software. In order to continue your software must be updated. Restart the Agent after this update?
• What if I don’t have the mapped drive version?
• What is a page file and do I need to back it up?
• What is the difference between total, optimized and compressed file backup size?
• What is the largest file that can be backed up?
• What kind of backup does PC Data Backups perform?
• What Operating Systems are supported by PC Data Backups?
• What power management settings should I use for my laptop to enable automatic backups?
• What switches are available to use with PC Data Backups?
• What types of files can or should I back up?
• Where can I find my Outlook .pst files?
• Where does Outlook store my address book?
• Which files are NOT selected for backup by default?
• Which files can be safely deselected from the Backup View?
• Why do I see this message in the Log: 'No Files Backed Up'
• Why does my account seem to show that I have less space than I purchased?
• Why does my PC Data Backups fail to connect to your data center?
• Why is Microsoft Office 2000, including Outlook 2000, no longer supported?
• Why is my selected file size smaller than the used space on my hard drive?
• Why should I turn off my backup until I have completed my retrieve operations?
• Will PC Data Backups work with a Dial-up connection? How do I set it up?
• Will your software back up my database files?

• Customer Support
• My DNS is down, what are the IP addresses for the PC Data Backups websites?
• Can I get help from an onsite IT consultant?
• Troubleshooting Log entries for config.ini
• What happens if I cancel my account early?
• What information may help the technical support staff to help me?
• Why are my emails from you filled with programming code?

• Data Rates
• Half of my backup finished, but when I start again it indicates it is only a few percent done. Why?
• How long will daily backups take?
• How long will my first backup take?
• Why is my first backup so slow?

• File Restore
• Can I restore previous versions of a file?
• How can I do test restore to be sure my data is backed up?
• How do I backup (and restore) Outlook Express?
• How do I restore my files to another directory?
• How long is my data stored offsite?
• Where can I see a list of files that were backed up?
• How can I share data and files back and forth between accounts?

• Installation & Setup
• Can I move my PC Data Backups account to another computer?
• Can I use PC Data Backups if I have a firewall?
• How can I run PC Data Backups as a Windows Scheduled Task?
• How do I find my computer name?
• How do I register a new account?
• What are the system requirements of PC Data Backups?
• What if I have AOL, MSN, Prodigy, CompuServe, Juno or similar ISP's that force me to log in. Will I still be able to run Automatic Backup?
• What if I lose my Personalized Encryption Key?
• What IP addresses and ports do you use?
• Where can I find my account number?
• Where do I find Windows Task Scheduler?
• Why is my account number sometimes displayed as a 10-digit number and sometimes 9?

• Log Files
• Can PC Data Backups automatically send the backup logs by email?
• How can I send you information from my backup log files?
• What do the log files show?

• Plans, Prices, Payment
• Can I back up a mapped drive on my network?
• Can I backup a Mac?
• Can I backup a UNIX or Linux system?
• Do you offer non-profit discounts?
• How do I cancel an account?
• How do I pay for an account?
• How many computers can an account have?
• Is there any risk or obligation to try PC Data Backups for a 30-day free trial?
• Is there tax on your service?
• What is the difference between 4GB and 10 GB accounts?
• Will Remote Data Backup work with Windows Vista?

• Remote File Access
• Can I access my data remotely from another computer?
• Do I need to install anything to get Remote File Access to work?
• When using Remote Access, why do I see a red X instead of my folders?

• Security
• Can I or anyone else delete data off of the data center?
• How is the PC Data Backups password different from the encryption key?
• Is my contact information private?
• Is my data safe and secure?
• Is PC Data Backups HIPAA Compliant?
• Is the entry and exit point for your data secure?
• Who can access my data?
• Why don’t I see a “Heal Wizard” tab available when running Windows 2003 Server?

• System Restore
• Can I restore just my operating system and/or the complete system if it becomes corrupt?
• Where do I get the PC Data Backups software if my hard drive crashes or if I lose my computer completely?

• Troubleshooting
• Can I access my log files and backup account from another computer?
• Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)
• Def/Base Rules Precedence
• How can I use Windows Event Log when troubleshooting my backup account?
• How do I configure McAfee Security Center to work with PC Data Backups?
• How do I configure Norton Internet Security to work with PC Data Backups?
• How do I configure Zone Alarm to work with PC Data Backups?
• How do I deselect all data and start over?
• How does XCopy work?
• I am trying to install or reinstall PC Data Backups and get an error stating there is no Internet connection. How do I connect to the data centers to register and run a backup?
• I am using the mapped drive software. Sometimes I can see all my mapped drives, other times I can’t. What's going on?
• I received an email saying I have not backed up in days. What should I do?
• I received an error message that asked me to insert my Office 2000 disk. What should I do?
• I received this error: “ERROR: The Data Center detected that this backup account is also being used on another computer.” What should I do?
• What is a WinSock error, and how do I resolve it?
• What should I do if I get the error; Registration of COM Server c:\program files\PC Data Backups\\cob.dll: failed. Access Denied?
• What tools have you found useful when troubleshooting a PC?
• When I try to select my mapped drives, my software crashes. What should I do?
• Why can’t I see all the files I have backed up?
• Why don’t I see all my hard drives?

• Upgrade & Reinstall
• How are software upgrades handled?
• How do I determine what Windows Service Pack my computer is running?
• How do I recover an existing account?
• How do I reinstall my existing account?
• How do I reinstall my PC Data Backups software, but create a new account?
• How do I reinstall PC Data Backups?
• How do I transfer an account to another computer?
• How do I upgrade or downgrade my account size?
• The log files show an error rebuilding the backup agent database. What should I do?
• The log shows Total files selected for backup exceded the limit. What should I do?