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Knowledgebase
Thursday, August 21, 2008
PC Data Backups' Knowledge Base
Advantages & Features
What are the advantages of online backups versus local backups?
Can PC Data Backups software remind me to back up before I turn my PC off?
How can I run a manual backup and then have my computer shut down when the backup is finished?
How can PC Data Backups help me when installing Windows XP Service Pack 2?
How does my current backup system compare with PC Data Backups?
My DNS is down; will PC Data Backups software still work?
What are the disadvantages of CD-Rs and CD-RWs?
What are the disadvantages of external or portable hard drives?
What are the disadvantages of Jazz Drives?
What are the disadvantages of mirrored or RAID systems?
What are the disadvantages of tape drives?
What are the disadvantages of Zip Drives?
What features does PC Data Backups have?
A scheduled backup did not occur or complete. What should I do?
Can I back up my music files (.mp3, .wma, etc.)?
Can I use my computer while PC Data Backups is backing up?
Do I need to leave my computer on for automatic backups to occur?
How can I copy files from computers over a network?
Will Remote Data Backup work with Windows Vista?
How do I ...?
Can I back up ACT 7.0?
Can I share my PC Data Backups folder?
Can I view my backup logs from another location?
How can I assure that critical open files are backed up?
How can I backup more than 30GB of data?
How can I be sure that my data is kept safe?
How can I create a customized shortcut to automatically run a backup?
How can I force workstations off of a server before backing up?
How can I restore my Outlook .pst files?
How can I run an automatic backup and have my computer shut down when the backup is finished?
How can I run automated backups using AOL as my ISP?
How can I see how much disk space a disk or folder is using?
How can I use the Windows Backup Utility to back up Microsoft Exchange and other open files?
How can I verfiy that my Microsoft Outlook has been setup correctly to work with PC Data Backups?
How do I back up a Microsoft Access database?
How do I back up and restore a MySQL database?
How do I back up Microsoft SQL Server?
How do I back up Peachtree?
How do I backup and restore my ACT! 2005 database?
How do I backup QuickBooks and QuickBooks professional?
How do I configure my AOL firewall to work with PC Data Backups?
How do I configure PC Data Backups to work with my modem?
How do I determine how much data I am currently backing up?
How do I find and deselect files or folders?
How do I find and deselect unwanted files from backup?
How do I find my PC Data Backups account number and encryption key?
How do I force a database rebuild?
How do I include or exclude types of files?
How do I install the mapped drive version of the software?
How do I recover my e-mail?
How do I switch from Full backup to Manual selection?
How do I use PC Data Backups help files?
How much data can I back up?
How often can I back up?
How should I configure my Outlook to ensure that my e-mail gets backed up?
I am installing PC Data Backups remotely, how can I print a copy of the encryption key?
I am using the mapped drive version, but I can’t see my network drives. Can you help?
I installed PC Data Backups, ran a backup, then a test restore, why did it fail?
I would like to get my data on DVD. What does PC Data Backups charge for archive services?
My account is full. How can I reduce my account space usage?
My backups are not happening at the time I want them to - what could be wrong?
My Outlook PST file failed to restore, what should I do?
Some files were not backed up. What should I do?
What does this error mean - Could not connect: Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)?
What does this error message mean: During your last backup, you used a newer version of this software. In order to continue your software must be updated. Restart the Agent after this update?
What if I don’t have the mapped drive version?
What is a page file and do I need to back it up?
What is the difference between total, optimized and compressed file backup size?
What is the largest file that can be backed up?
What kind of backup does PC Data Backups perform?
What Operating Systems are supported by PC Data Backups?
What power management settings should I use for my laptop to enable automatic backups?
What switches are available to use with PC Data Backups?
What types of files can or should I back up?
Where can I find my Outlook .pst files?
Where does Outlook store my address book?
Which files are NOT selected for backup by default?
Which files can be safely deselected from the Backup View?
Why do I see this message in the Log: 'No Files Backed Up'
Why does my account seem to show that I have less space than I purchased?
Why does my PC Data Backups fail to connect to your data center?
Why is Microsoft Office 2000, including Outlook 2000, no longer supported?
Why is my selected file size smaller than the used space on my hard drive?
Why should I turn off my backup until I have completed my retrieve operations?
Will PC Data Backups work with a Dial-up connection? How do I set it up?
Will your software back up my database files?
Customer Support
My DNS is down, what are the IP addresses for the PC Data Backups websites?
Can I get help from an onsite IT consultant?
Troubleshooting Log entries for config.ini
What happens if I cancel my account early?
What information may help the technical support staff to help me?
Why are my emails from you filled with programming code?
Data Rates
Half of my backup finished, but when I start again it indicates it is only a few percent done. Why?
How long will daily backups take?
How long will my first backup take?
Why is my first backup so slow?
File Restore
Can I restore previous versions of a file?
How can I do test restore to be sure my data is backed up?
How do I backup (and restore) Outlook Express?
How do I restore my files to another directory?
How long is my data stored offsite?
Where can I see a list of files that were backed up?
How can I share data and files back and forth between accounts?
Installation & Setup
Can I move my PC Data Backups account to another computer?
Can I use PC Data Backups if I have a firewall?
How can I run PC Data Backups as a Windows Scheduled Task?
How do I find my computer name?
How do I register a new account?
What are the system requirements of PC Data Backups?
What if I have AOL, MSN, Prodigy, CompuServe, Juno or similar ISP's that force me to log in. Will I still be able to run Automatic Backup?
What if I lose my Personalized Encryption Key?
What IP addresses and ports do you use?
Where can I find my account number?
Where do I find Windows Task Scheduler?
Why is my account number sometimes displayed as a 10-digit number and sometimes 9?
Log Files
Can PC Data Backups automatically send the backup logs by email?
How can I send you information from my backup log files?
What do the log files show?
Plans, Prices, Payment
Can I back up a mapped drive on my network?
Can I backup a Mac?
Can I backup a UNIX or Linux system?
Do you offer non-profit discounts?
How do I cancel an account?
How do I pay for an account?
How many computers can an account have?
Is there any risk or obligation to try PC Data Backups for a 30-day free trial?
Is there tax on your service?
What is the difference between 4GB and 10 GB accounts?
Will Remote Data Backup work with Windows Vista?
Remote File Access
Can I access my data remotely from another computer?
Do I need to install anything to get Remote File Access to work?
When using Remote Access, why do I see a red X instead of my folders?
Security
Can I or anyone else delete data off of the data center?
How is the PC Data Backups password different from the encryption key?
Is my contact information private?
Is my data safe and secure?
Is PC Data Backups HIPAA Compliant?
Is the entry and exit point for your data secure?
Who can access my data?
Why don’t I see a “Heal Wizard” tab available when running Windows 2003 Server?
System Restore
Can I restore just my operating system and/or the complete system if it becomes corrupt?
Where do I get the PC Data Backups software if my hard drive crashes or if I lose my computer completely?
Troubleshooting
Can I access my log files and backup account from another computer?
Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)
Def/Base Rules Precedence
How can I use Windows Event Log when troubleshooting my backup account?
How do I configure McAfee Security Center to work with PC Data Backups?
How do I configure Norton Internet Security to work with PC Data Backups?
How do I configure Zone Alarm to work with PC Data Backups?
How do I deselect all data and start over?
How does XCopy work?
I am trying to install or reinstall PC Data Backups and get an error stating there is no Internet connection. How do I connect to the data centers to register and run a backup?
I am using the mapped drive software. Sometimes I can see all my mapped drives, other times I can’t. What's going on?
I received an email saying I have not backed up in days. What should I do?
I received an error message that asked me to insert my Office 2000 disk. What should I do?
I received this error: “ERROR: The Data Center detected that this backup account is also being used on another computer.” What should I do?
What is a WinSock error, and how do I resolve it?
What should I do if I get the error; Registration of COM Server c:\program files\PC Data Backups\\cob.dll: failed. Access Denied?
What tools have you found useful when troubleshooting a PC?
When I try to select my mapped drives, my software crashes. What should I do?
Why can’t I see all the files I have backed up?
Why don’t I see all my hard drives?
Upgrade & Reinstall
How are software upgrades handled?
How do I determine what Windows Service Pack my computer is running?
How do I recover an existing account?
How do I reinstall my existing account?
How do I reinstall my PC Data Backups software, but create a new account?
How do I reinstall PC Data Backups?
How do I transfer an account to another computer?
How do I upgrade or downgrade my account size?
The log files show an error rebuilding the backup agent database. What should I do?
The log shows Total files selected for backup exceded the limit. What should I do?
Log in & access your backed up files securely
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