PC Data Backups

Why do I see this message in the Log: 'No Files Backed Up'

1. You cancelled the backup. Normal backups will resume without error.
2. You ran a second backup immediately after another backup, so there were no changed files.
3. Files needing backup were open. Close all files that you want backed up.
4. File selection method is set to Manual. You need to reset it – we recommend Automatic. You can leave it in Manual if you intend to select all the files that should be included in your backup group, but don’t forget to select the files. (Only applies to the Premium Data Backup Service plan)
5. Insufficient resources on your computer, such as not enough free hard disk space, not enough available RAM, too small a page file, open files, or numerous background processes.
6. An outbound connection to the Internet could not be made. Check your connectivity. Also, confirm that your connection setting in the software are correctly set for the way that you connect, either Dial-Up Networking (Modem) or Direct Connection. AOL is an example of a Direct Connection because the connection is already open when you go to back up. (Connection Settings are under Options, on the menu bar.)
7. Backup Schedule is set to ‘Backup On Connection To Network’ and there were no changed files since your last backup. No action required; backups will resume normally when there are changed files.
8. The backup software is installed in the same folder with the files you are trying to back up. Application programs, such as the backup software, should always be installed in a folder of their own, not mingled with files from other programs. (Contact Support.)
9. A synchronization error occurred, in which case the details of the log would show a Diagnostic with reference to ‘Base hash count.' (Contact Support.)
10. You are running Norton Anti-Virus software and may have encountered a rare incident that causes the backup to stop transmitting files (Contact Support.)