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Home > Support > Knowledgebase | Saturday, November 22, 2008 |  |
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A scheduled backup did not occur or complete. What should I do?When troubleshooting a problem with many possible causes, proceed by eliminating variables. Click the PC Data Backups Log tab, double-click the last backup entry, and scroll to the bottom of the Log Details page to view the paths to the files that were not being backed up, and any error messages that might explain the problem. Tip: We strongly recommend that you check the log files regularly to assure that your backups are occurring as scheduled. Try performing a manual backup. Click the Backup Now button from the Home screen. If none of your files were backed up, and a manual backup does not work, you may have a connection problem such as a firewall that isn't letting PC Data Backups connect to the Internet. If you do not have a firewall problem, check your system tray (in the lower right corner of your screen, next to the clock) for any other running programs that might be interfering with the backup. Close or disable them all and try backing up again. If the backup now succeeds, enable the programs one by one and try backing up until you identify the interfering program. Check when backups were scheduled to occur. Click the Options menu and select Backup Schedule to see the Schedule Settings - Schedule screen. Make sure it is scheduled to back up regularly (we recommend daily). Try scheduling a backup to occur five minutes from now and see if it starts by itself in five minutes. If this works, the connection is probably fine. Firewalls are not usually scheduled to restrict connections to certain times. If manual backup works but scheduled backup does not, make sure the computer is actually switched on and connected to the Internet at the time when it is scheduled for backup. We usually recommend that you leave your computer on overnight. You may also need to disable some of your power management options. In Windows XP, click the Start button, move to Settings and click Control Panel. Double-click the Power Options control panel. Select the Power Schemes tab and change "Turn Off Hard Disks" to "Never". Select the Hibernate tab and make sure "Enable hibernation" is unchecked. Click the "APM" tab and make sure "Enable Advanced Power Management support" is unchecked. If your scheduled backups now work, you can again enable these settings until you know which caused the problem. For more information about connection problems and solutions, see the Troubleshooting section in the PC Data Backups Help screen. |
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